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Step count different from the one of the smartwach

Hello, my "step count" on wathcface is always very different from the one of the smartwach app (SWR50, Sony).

What's wrong?

Enrico , 14.01.2015, 08:47
Idea status: under consideration


TJAB, 14.01.2015, 22:51
I have the LG R. Same issue. Please fix
AlexCurran, 16.01.2015, 11:11
We tried using Google Fit but the API doesn't reliably allow getting today's steps.
Instead we use the built-in pedometer which should give similar results.
From WatchMaker 3.0.0 onwards, this will auto-reset at midnight.
Mike, 27.03.2015, 19:24
New user..just purchased today. Like the app, but when I try to add a step counter, the watch routinely says "0".

Asus Zenwatch
ajr, 13.05.2015, 08:08
I am also not happy with the almost always incorrect step count on my LG G Watch R
Julia, 01.07.2015, 00:26
Mine also does not match Google Fit or the built-in pedometer
larry, 14.07.2015, 04:05
On my Moto 360 the step count seemed off and Moto Body stopped counting. Even after removing the step counter from the watch face, Moto Body doesn't count my steps. What can be done to rectify this?
robert brandes, 16.07.2015, 15:16
if I am running a watchmaker watch face that does not use the step counter and then switch to a watchmaker watch that does use the step counter it starts at zero.

step counting is illusive when I do short and carful testing my fitbit count is between fit and watchmaker. and I understand that issue. but it would be nice if it counted steps as long as watchmaker is running, and it does not seem to do that.
darren fernandez, 09.09.2015, 09:21
I would really like the steps to come from Google fit. Only thing stopping me from using wmp faces fulltime
JuanG, 15.12.2015, 15:51
I would also like very much to have new variables to read data from Google Fit (like steps, short activity steps, distance, etc.
Read ONLY.

Jörg, 17.01.2016, 09:13
On my Moto 2015 the same issue. Startet today walking, Google Fit 1100 Steps, Moto 0. As I got the Watchface out of dim and walked, then it started counting. I would prefer to read out googles stepcount
halfey, 11.04.2016, 09:26
I too have this problem on my Zenwatch 2. Since pulling data from Google Fit API is unreliable what alternative do we have instead of giving us zero step every time we switch to this watch face? I don't know how to properly describe this but I don't really like the feeling of being presented only a "few hundreds" steps when in reality I already took thousands. The watchface only starts counting (from zero) when I switched to it instead of pulling initial data from elsewhere.
Rainer, 15.09.2016, 12:42
same Problem with Step-Counter on LG Watch Urban! So i can't use WM Faces so long, as the mistake is cancelled!
YJ, 28.12.2016, 02:24
Step counter in watch face (sensor tags is {ssc]) is different with google fitness in same LG watch.
ArtemGratchev, 02.01.2017, 12:24
I believe the problem is caused by missing permissions to read Google Fit data.

WatchMaker does never request the permission for this. I also do not see WatchMaker in the list of apps to give a Fit permission for.
knaztea, 02.03.2017, 05:17
The step Counter and heart rate is wildly different than the Google fit numbers. The Google fit values seem much more logical than whatever source your script is pulling from. This is definitely an issue that needs to be fixed.
Nhila, 02.03.2017, 05:48
Step count doesn't work at all. Everything ekse like weather update or calender widget does. Can you please fix this?
Laszlo, 02.03.2017, 09:29
On my ticwatch it is different from the watch internal step count value in the latest beta 4.0.3.
MarkInMD, 09.03.2017, 15:04
I just built a face for my Samsung Gear S3 Classic displaying both steps and heart rate. Both are either zero or inaccurate. When I am Running WatchMaker on my phone the step counter on the watch will count up (is there live data transfer?) but after I leave the app the phone data freezes or reads zero. The heart rate has never read anything but zero.
Ragnar, 10.03.2017, 01:25
Same here, haven't found a way around it.
ronnybetatester, 24.04.2017, 13:54
Same problem on the Huawei Watch 2... is this a problem with Android Wear 2?
When will the bug be fixed? Is the fix come with the update from the 20th april?
ronnybetatester, 03.05.2017, 12:29
On my Huawei Watch 2 the steps were shown correctly after someone told me, that the steps start counting when you activate the watchface. So if you set the watchface your steps will be null and if you walk a bit your steps will be shown.
Brian, 08.06.2017, 15:38
I suppose that might make sense; it sort of behaves that way on my Huawei 1 watch, too. Hopefully the developer will confirm or deny.
Homer1073, 15.05.2017, 20:06
Steps and heart rate will not work on my Samsung gear S 3 either
Ali, 17.06.2017, 00:45
Having​ the same issue of zero steps on my Huawei Watch running Android 2.0
Jim LaRose, 03.07.2017, 05:36
Have a gear s3 with lg v20. I tried using samsung health data to update step count but get zero steps. When i use the phone i get a number, but that number is junk. The correct number is from s health, but i can't get that to transfer. I have given the permissions required as well.
Matthew Parker, 29.09.2017, 19:14
I also have the frontier s3 with the Samsung s8. I'm having the same issues. Did you find a fix?
Daniel, 04.08.2017, 13:00
Have the same problem on Zenwatch 3. Is this bug still under considerations after two and a half year?
Stephen McLean , 10.09.2017, 22:03
I have the same issue with my New Balance RunIQ. It seems like the app also crashes frequently.
I've tried every experimental fix, but it just doesn't get stable.
Steve Blair , 13.09.2017, 14:15
I have an LG G Watch R and my step count shows as 0 regardless of what watch face I choose. Used to work perfectly.
Jeffrey westfall, 30.09.2017, 18:52
Beautiful watch faces the step counter does not work at all stays on zero very disappointed
Arbee cee, 07.10.2017, 11:50
Huawei w1
Wwtchmaker Step count resets to zero on watch reboot.
Google fit app on the watch keeps the step count figure.
Please can code be fixed?
Tezza Tucker, 19.10.2017, 11:44
As of late, some faces I have transferred to watch made with watchmaker app do not count any steps and stays at zero. I have rebooted watch and phone but to no avail. Fit sees the steps on watch and so does Huawei Tracker. I am using a Huawei Watch 2 Sport with android wear 2 and phone is LG G6 on Android 7 Nougat.

Any suggestions or answers would be good.

Harry Hillman, 30.11.2017, 18:35
On my Gear Sport step count is always 0. I move at least 6000 steps per day. Step Count on faces from Samsung seem to work correctly.
Onionhead, 22.12.2017, 02:50
On my gear S3, steps count always stay at zero,can you fix this?
channing, 02.01.2018, 16:26
my step count did not register either. I went to watchmaker permissions and toggled the sensor switch. that seem to fix it for me.
Frazer, 04.01.2018, 08:47
For example today I've done 10,400 steps but only 11 are displaying on my watch face. If i knew this feature was not working I wouldn't have paid money for the app.
Very disappointed.
B, 13.01.2018, 14:12
Same problem with Polar m600. In reality 6000 steps and it shows 0
GREGORY ELLIOTT, 17.01.2018, 00:22
My step counter does not work. What can be done to correct this problem?

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